Return and Cancellation Policy

Return Policy

All bikes and projects/parts left 72 hours after completion notification will incur a $5/day charge. After 30 days, the items will be donated or discarded, at the shop's discretion.

Returns will be issued as store credit only, and are entirely at the shop's discretion. For returns, we will only consider unused/uninstalled items with original packaging. within 30 days of purchased and with original receipt. Returning bikes is at the sole discretion of the shop. Credit card returns are subject to a 3% return fee where applicable. All returns are subject to a re-stocking fee, where applicable.

The following items cannot be returned: Helmets, apparel, shoes, gloves, saddles, and parts that have been installed.

All Special Order Sales and Sales Items Sales are final.

Cancellations

If you must cancel your trip reservation for any reason, it is your responsibility to notify 718 Cyclery immediately in writing via email, phone (347 457-5760) or U.S. mail (427 7th Ave, Suite B, Brooklyn, NY 11215). 

Tour and Micro-Tour Registrations are not Transferrable

718 Cyclery cancellation policy is as follows:

Micro-Tour (2 day trip): Cancellation more than 21 days before trip departure: Full payment returned by 718 Outdoors.. This lead time is required because of the insurance commitments that must be made, as well as campsite reservations and logistics. 20 days or less notice, there is no refund. However, if I can fill the spot, you will get refunded.

Micro-Tour (3 day trip): Cancellation more than 30 days before trip departure: Full payment returned by 718 Outdoors. This lead-time is required because of the insurance commitments that must be made, as well as campsite reservations and logistics. 29 days or less notice, there is no refund. However, if I can fill the spot, you will get refunded.

Multi-Day Tours: Cancellation more than 60 days before trip departure: Full payment returned by 718 Outdoors. This lead-time is require because of the insurance commitments that must be made, as well as campsite reservations and logistics. 59 days or less notice, there is no refund. However, if I can fill the spot, you will get refunded.

    No refund will be given for the following:

    • Participant’s late arrival for a trip
    • If a participant chooses to leave a trip for any reason after the trip starts
    • Food, services, or overnight lodging for which a participant paid but did not use, once a trip has started
    • Disagreeable weather
    • Participant unable to make travel arrangements or acquire proper travel documentation (including Passport)

      718 Cyclery reserves the right to cancel or combine trips. If this results in a revised departure date unacceptable to a participant, the participant’s tour fees will be refunded. If a trip in cancelled due to weather, participants are entitled to a credit for future trip.